Anytime, anywhere flexibility

TALIS™ Voice Gateway Routing and Messaging helps you achieve effective, efficient communications and resulting in high-quality service. People can immediately reach your automated voice and personal services without having to carry touchtone menus, remember staff extension numbers, or hunt and peck to spell names on keypads. An extensive array of definable business routing rules let you mix and match time of day, dialed numbers, party or function desired or skill set required, to speed people to their desired service or staff anywhere in your enterprise—on or off premises. Private, direct inward dialing is also supported.

Voice Routing
  • Time of day/business hours
  • Direct calls to specific departments
  • Dialed number identification service (DNIS)
  • Automatic Number Identification (ANI)
  • Direct inward dialing (DID)
  • Dial by name (voice)
  • Hidden lookup routing
Voice and Visual Dialing
  • Inbound Voice Dial-By-Name
  • Voice Dial-By-Extension or Number
Contact Activity Reporting
  • Multiple Reports; Selection Criteria
  • Data Exports, Screen Display, Print
Voice Marketing Services
  • Surveys
  • Voting
  • Target Marketing